Sometimes I get tired of telling the same story, but very often, that’s exactly what it takes to induce change. That change is the very root of social media and its associated tools, networks, and concepts. Since everyone learns at a different pace, and in different ways, it becomes necessary to relate the concepts of something new, multiple times.
Take the many layers of an organization for example. You have the executive level, the management level, and the worker level. There are several variations on these, some unique to different industries and professions, but bare with me for a moment.
Each of these levels requires the same information to be related in different, unique ways. Sometimes it could be adding or removing detail, in other cases it might be exchanging case studies to make the point more relevant to the person listening or reading. In any case, being able to read your audience and recognizing how the recipient needs to digest the information is part of the puzzle of a good communications professional.
This is but one of many skills the social media professional needs to have in their toolkit, and goes back to being a multi-disciplinarian, what our grandparents used to call “a jack of all tradesâ€.
Doesn’t it seem like we talk a lot about social media as a tool for sales or marketing? It certainly is a great channel for that in the right context, and the right usage. I’m curious how many folks who talk about building a community for their customers have thought about building community for their employees. Take that external viewpoint and turn around… apply it internally… what do you think could happen? The idea is nothing new, and actually pre-dates "social media" by a long time. We’ve all been part of special groups within other organizations. I’m sure the companies you’ve worked for have had groups that range from bowling leagues to cross-functional project groups, to cost-reduction purchase management councils. Groups take many different forms, but these examples don’t really represent "community" as we use the term for social media. I was reminded during the "Behind The Firewall" chat on Twitter last night (#btf every Thursday at 8pm CT) that IBM had done a lot of this work in the late 90s using Lotus Notes. That was probably one of the first packaged tools available that allowed for both free form and structured interactions. Businesses have been looking for ways to build more productive teams. Social Media, er… I mean collaboration, (no they’re not the same, but many folks confuse the issue – we’ll roll with it for now), is one of those methodologies that can accomplish multiple tasks. If you remove the technology portion for a minute, and the marketing perspective, you can start to focus on solving business issues. This is where social media can prove it’s adaptability to an organization.
Building community inside most large organizations is difficult, but no more so than building community in a public forum. You have several different interest groups, and numerous points of view in every organization, these aspects and others make up the great diversity that companies can draw on to power their internal communities. Building collaborative environments that allow for socialization of profiles and interaction enables employees to find like-minded folks elsewhere in the company. These folks are having conversations about work, life, projects, challenges, problems and much more. These conversations already take place at the "water cooler", in the cube farms, on the loading docks, in the lunch room and anywhere else employees feel comfortable talking.
That’s the key to it too, comfort level. Providing an environment that people can speak their mind can be a larger productivity boost than a time waster. Create that space using social media tools & ideas, and let folks have a venue for conversations about work, conversations about non-work life, and a anonymous sounding boards that let folks give feedback and even vent frustrations a little bit.
Collaboration is a key piece of the puzzle to be sure, but make sure to include the social part too. "Social" is not a four letter word, and is not exclusive to non work life. We all socialize professionally at work, collaborating on increasing sales, and satisfying customers in one way or another. If everyone is "on the same team", how effective is that team without getting to know each other better? Let those relationships grow organically within the employee population rather than trying to mandate it. You’ll be pleasantly surprised.
So where do social media professionals come from? Where does any real professional that really knows there stuff come from? Is there some school that generates these professional people that have experience in so many things, been challenged in multiple ways allowing them to really get the big picture and think about things that most won’t consider? What creates a professional in any industry? How does this come about?
Well to be sure, folks who you find in social media are coming from all sorts of backgrounds. While “traditionally†you’ll find folks from marketing as the most prevalent practitioners. However, I’ve found that folks from any profession are surfacing as real social media professionals. Many never thought about a career transition from what they were doing into marketing, PR, or communications. Many never thought of themselves as writers, broadcasters, teachers, or leaders.
This is what happens in the early phases of any new field. Where did the early “computer geeks†that built out the early I.T. departments made up of micro-computers? They came from accounting, shipping, or it may have even been the boss’s secretary.
The reality is that as many disciplines developed, they were started by folks who really were professionals in another field, but had an interest or passion in something new. Perhaps it was the “new†factor, to be challenged in a new and unexpected direction, learning things that they never thought they’d need to know. To be out on the leading edge and be looked up to because of solving a problem, that could be it too. Sometimes it’s the least expected things that attract people to a job.
Another interesting thing about social media pros is that they have an extensive background. That is, they have multiple skills, developed over time from this job or that opportunity that they’ve followed up on. Whether these skills were intentionally pursued, or unintentionally picked up in some maintenance job, all these skills are what you’re going to look for in a social media professional.
These folks will come with communications skills, writing skills, technical skills, project management skills, and more. They work well under stress, they understand the concerns of the c-suite and legal, yet are able to demonstrate the opportunities for an organization as well as the challenges. They can walk from a technical project status meeting in IT to a creative marketing meeting, and be able to understand and participate with both on equal footing.
Finding these people is a challenge in itself, and you may have to look long and hard to find the right mix of skills for your business. The important part is to not be afraid to look inside, as many hidden gems are laying, waiting to be discovered in your backyard. For social media practitioners are in all corners of every business. Sometimes it’s just being able to recognize raw talent, providing time and experimentation, and letting them lead the way.
What is an expert? Is it a guru? Is it someone who has thought deeply on the subject? Or is it someone who has actually performed work and generated results? So many people today are scrambling to become a social media experts, then it’s quite confusing to businesses looking for talented help.
The reality in social media, as with any burgeoning industry or trade, there are none. Or at least, there are only a handful who truly have the skills, but will never call themselves experts. I’ve really enjoyed Christopher S. Penn’s explanation of experts in social media. Relating the rise or growth of individuals who have explored the space before many others got there.
In two of his posts from June 2008, Who is a social media expert? and How to Become a Social Media Expert, he recaps the analogy of Japanese martial arts to social media and (ironically 😉 expertly describes why it’s difficult in the world of social media to identify a true expert.
There simply isn’t a better description of what it takes to start down the right path to be a viable social media professional than those two posts. There’s a lot of great content on the Internet to help folks figure it out, and experimentation is a great leaning tool. But as a professional practice, there are many pitfalls to claiming expert status.
As with project management methodologies, there are just too many ways to do the same thing. What works for one client, for one project, for one product, isn’t necessarily what will work for the next. Even if it’s an update to the previously successful product that enjoyed a thrilling viral marketing campaign.
There are talented folks out there though, and these are the one’s that you want to seek out. Whether it be for a contract job, hiring for training purposes, helping change the culture in your company, or running that stunning viral campaign.
They’re not hard to find, but they are hard to get scheduled as they’re often in high demand. So don’t hesitate to ask consultants who inspires them, who they learn from, or what resources they use to learn new things. Their answers are indicative of professionals who know their stuff. For true experts realize that they don’t have all the answers, they are aware that surprises await in every endeavor, and they have the resources to deal with everything that is thrown at them.
So while you should be cautious of those who claim (scream?) expert status from their online profiles, you’ll also find a growing group of real professionals in social media that come from all backgrounds… and that’s for another post.
Funny how many questions have answer that start with those two words. This tends to be exceptionally true of the coporatization of social media.
What if I call my boss a jerk on Twitter? It depends…
What if we find bloggers defacing our product images? It depends…
What if my company finds me posting on Facebook when I’m home sick? It depends…
How do we monitor the blogosphere for our multiple brands? It depends…
The complexities of the requirements for big business and their employees is not as clear cut as it is for small, aggressive start-ups. In the end, the reality is that discretion is required on both sides; by the people who post or create media, and the people who read or consume media.
@MAC_Arms Pay taxes when you make your money, pay taxes when you spend your money, pay taxes when you successfully invest your money, pay taxes when you save enough taxed money to afford a house, pay taxes to live in your house, pay taxes when you sell the house that you paid taxes on to
Yup, taxes are criminal and we need serious reforms. I've always said that if you want to see a tax revolt, make withholdings illegal and have Americans write a tax check every payday. They'll revolt for sure. You don't miss what you never had.
Sen. @berniemoreno says voter ID and proof of citizenship are simply common sense.
“We’re talking about a very low threshold — identify who you are and prove you’re a U.S. citizen when you register to vote. I think we’re getting closer to
![Reblog this post [with Zemanta]](https://img.zemanta.com/reblog_e.png?x-id=045f9ae3-1ad3-4301-99bf-1a360b91eedf)
