May 31, 2010 | blog
Much of what social media is can be viewed differently from different angles. There’s a marketing side, a public relations side, a technical side, a communications side, and a human side.
It’s these different aspects of social media that combine to confuse what “it” is for. It’s so easy for people working for an organization to mistake the varying degrees of social media for things that seem frivolous or unneeded. Instead, focusing on the one facet that appeals to them or their role in the organization without recognizing the opportunities of a fully integrated approach.
Taking a broader view of what social media can bring to an organization is a difficult proposition for many companies due to the differing needs of each department. Its those internal differences that sometimes conflict with each other and keep progress from happening. It takes some really special people with multiple talents to keep the idea moving forward.
These people are multifaceted, or better put, multi-disciplinarians. The people spreading the message in your organization need to be able to talk tech, marketing, and corp-speak to multiple groups. They’re the ones you need to identify, recruit (especially internally), train and empower. Give them the leeway and the lines of communication they’ll need, in essence set them up to succeed. Hamper them in any way and you’ll not have the results that you’re looking for.
I’ve seen numerous organizations that just can’t get around the idea of one spokesperson for the organization, or seeing security vulnerabilities and productivity losses at every turn. These organizations can’t seem to find consensus on who should “own” (you loose already if that’s the culture) the message, let alone even participate.
At the same time, I’ve seen organizations that “don’t get it” but still end up doing it right. These are the organizations that not only recognize that they don’t totally understand, but they’re also the type know the world has changed and that they have to embrace new ideas. Its these types of corporate cultures that end up getting it right for their customers and learning more about how they can best solve their needs.
So understanding the multiple facets of social media and how they can be applied inside a company is crucial. That’s what the job of a social media strategist, architect, analyst, or other similar role really is. There’s more to each of these roles of course, but the ability to identify the needs, opportunities and the tools & solutions required to meet them is the key set of knowledge and experience required.
Photo credit: biggertree
May 26, 2010 | blog
As in all endeavors, there are many steps involved in accomplishing our goals. In transitioning from corporate social strategist to independent consultant I had a number of directions I was hoping to go. It’s finally time to launch one of those directions – I am now offering training courses through Social Media Breakfast.
While I’m working on additional courses, I now have the initial training session that SMBMSP is offering: Social Media 101 – Where to Start. 
While a large number of the Social Media Breakfast – Minneapolis/St. Paul members are beyond this level, we have a host of new members in the last several months from multiple disciplines. I think this course will be a good place for these folks to start, and subsequent training sessions will provide more in depth information as they grow and develop in the social media environment.
It’s been an interesting path to follow these last few weeks as I’ve been getting started on multiple initiatives – many taking more time than I had anticipated! Watch for more new things coming in the next few weeks.
Photo credit: erikaemergency
Apr 14, 2010 | blog
One of the many things I’ve been working on lately is perspectives. Both mine and others (I hope). When you’re working on introducing ideas and concepts into an an environment that hasn’t had a lot of change, you get a lot of resistance.
That’s nothing groundbreaking, but I think it goes without saying that there are many perspectives and perceptions that people view their world and the things that make up their work. Introducing new ideas is a challenge not because people are resistant to learning, but because the change that it brings is disruptive.
Social media is disruptive, of course, that way. It’s not necessarily that there’s something new, but that it requires attention, time that many folks and businesses don’t feel they have. Running the day to day of businesses, putting out “fires”, planning for the future, launching new product, finishing a tight-deadline project, these are the things that people are dealing with in businesses of all sizes.
So, it’s kind of hard to expect management and staff stuck in the middle layers of an organization to jump up and down and get all excited about having to deal with something new. Yet, this layer of any organization needs to be included in change, they are the ones who can make the most of change. They’re the ones who understand their area of the business. Consider them hundreds or thousands of SMEs that understand how that part of the business works and what it needs.
Understanding their perspectives on the organization, change, and the job at hand is another part of the puzzle needed to implement social media behind the firewall.
Behind The Firewall is an ongoing series of blog posts, Twitter chats and more. Created and lead by Arik Hanson and Rick Mahn, these discussions explore the world of the social web inside companies & organizations, “Behind The Firewall” if you will.
Apr 7, 2010 | blog
Here’s another learning from my recent travels across the country. It has to do with community, and regional participation.
I happen to live near and work in the Minneapolis/St. Paul, Minnesota area, and we have a very good, active social media community. Because of this, its been easy for me to focus locally and (kind of) forget how many other large and small urban centers also have great communities. That’s been the biggest learning as I’ve meet folks from all corners of the U.S. and around the world.
We all have vibrant social media communities, but they’re all different. Some areas seem to be better at marketing, some better at technology or funding. Regardless of the size of the city, the interest and enthusiasm always seems to be bigger than you’d think… and that’s the really fun part.
So my question to you this afternoon is what you’ve been doing to support that community and help it flourish. The benefits of understanding what social media can do for individuals, businesses and your physical communities is growing at an impressive rate. Its more than simply mainstream usage, it’s about people (society) adapting to new ideas and tools that support those ideas. It’s cultural change which can be challenging for some organizations and individuals, and this is where you can help your community.
Getting involved in your local community is the best way to make things happen. Find out what the need is and work on filling it. It may be getting people together at meetups, answering questions, or maybe training. In any case, participating with your local community is as important as keeping up with the new ideas and tools that come out every day.
Picture courtesy Sri Dhanush
Apr 1, 2010 | blog
It’s been a long time coming, but there are significant changes taking place here this week. The first change being a new look
* and updated layout here on the site. The current design was done almost two years ago by
Mykl Roventine, a great designer & creator of things ;-), and has served this blog well during that time.
The next evolution of this site, needs to support the evolving needs I have online and in working with clients and organizations. More information on resources, ideas, offerings, services, and such are part of that plan, and I think the new design is going to fit those needs nicely. In addition to that, it’s just time to freshen things up a bit to go along with that new direction.
The other portion of the refresh is around opportunities. The growing
Social Media Breakfast community here in Minneapolis & St. Paul is one part, but also the national organization is working together as it grows. The education needs of our communities are growing, the number of businesses both large and small in need of advice & direction is expanding along with the opportunities to mentor folks who need it. All these things are part of my thinking in this redesign and direction for the future.
So when you ask? This week I say! Much of the new design is ready to go and I’ll be working into the wee hours here & there to bring it live, but it will be done by the end of the week. Gotta go now though, still much to do, and still more to share later.
🙂
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