Why IT Gets It Wrong

= // = by ant.photos I was amazed a couple weeks ago when a younger coworker engaged in a conversation (um… debate) about whether Facebook was a viable business tool.  Now, somehow I got baited into this discussion, probably on a quest to figure out why a Gen Y type would think Facebook didn’t belong behind the firewall.

During the conversation, I started to identify what was really going on.  The problem wasn’t the tool (I knew this going into it), but again was perception.  You see, the corporate information technology industry has done the same thing as every other professional industry.  They’ve put blinders on and have had years and healthy budgets to define what “professional” conduct looks like.  Moreover, because they can point to years of supposed successes in fighting (gasp!) antivirus, malware, and (more realistically) external facing security vulnerabilities, they have the gravitas within organizations to make (dictate) business policies in the boardroom.

Through all of this, the real needs of the business get molded and formed into highly structured processes that can more easily be measured or manipulated.  Of course, I have to admit these methods allow businesses to conform to compliance and regulatory requirements more easily – an unfortunate reality.  Because everything is so structured, the perception is that everything in business needs to be as organized and controlled.  The problem is that communication is not the same thing as information.

Communication needs to happen quickly, getting to the right person at the right time to make a difference.  This need is impeded by too much structure, too much process.   You can see that already on the marketing & PR side of social media.  The traditional release isn’t as powerful as it once was (though it hasn’t been negated either) because of the nimble adaptability of online sharing tools.  This is one of many places where IT simply gets it wrong.  The idea that communication and the sharing of ideas needs to be managed is a sure sign that the organization is fighting itself.

So what was the outcome of that conversation with my coworker?  He still thinks Facebook isn’t a viable business tool.  What it really boils down to is that he didn’t like the idea that his “professional” life could so easily collide with his “personal” life, that people could actually discover he had fun in college.  Heck, who didn’t?

Photo courtesy ant.photos

Content Creation

wordjam #2 [read and create] by the|G|The amount of time I’ve wasted of the last several months not creating content for this blog is simply silly. When we all have so much to share and so much to say, why do we find it so hard these days to create content for our blogs?

We’re so connected to nearly instantaneous interactions on Twitter and Facebook, or IM & Skype that we forget how groundbreaking a blog actually is. Our nuggets of wisdom have been shortened to 140 characters or less and thrown into the rushing stream of status update consciousness.

Yes, this knowledge is out there, shared, and searchable, but how does it track back to what we represent to other folks?

I keep thinking about these things as I miss the opportunity every week to write content for this blog and share things I’ve learned or that I think would be useful to other people. That’s the frustration I’ve had with Twitter and other status update services or tools.

I know I’m not alone in this, many I talked to at SXSW this past week had similar comments, and we’ve read this online from many others. What I want to do is to get back to a regular blogging schedule where I’m sharing things I’ve learned through the week. There’s so much going on all the time, and it’s a shame not to be able to create content around that knowledge.

At least, this is one of many things that SXSW woke me up to. The rest I’ll save for more posts.

Picture courtesy of the|G|

Gen Y – The Return of Values?

I sometimes refer to myself as a closet sociologist, mostly because I find myself looking at some of the outcomes of social media.  Sure, I’ve always got “SocMed” on the brain!  The past many years, I’ve been observing a few side affects of the evolution of the social web.  One of them appears to be the reemergence of family values.

What kind of took me by surprise, though it shouldn’t have, was that this rediscovery of family and simpler things is mostly from Gen Y.  Interestingly, the technologies that fueled web 2.0 and the social web have allowed us to finally start using computers for solving real societal needs – like those of connecting with family, friends and peers.  Allowing us to share what we’re doing and how we’re feeling and what we think.  Back in the “old days” that required a phone call or a visit.  Think about the power of 140 characters in Twitter and how it can replace a 20 min. long distance phone call from one of those stationary wired telephones we used to have.

The ability of the social web to not only answer that question, but many, many others is mind-blowing to say the least.  That’s the tip of the iceberg too as we continue to have many brilliant combinations of ideas (mashups!) come to the market to offer solutions we only dreamed of years ago – or maybe saw it on The Jetsons.

What I really find facinating though is the return to the simpler pleasures of family and friends by the latest generation.  As they’ve emerged from college and started taking on the daunting role of becoming the largest portion of the workforce in the U.S. today, they’ve been able to show a lot of class in the process.  Sure there are the gamer/slackers among them (and Gen X too!), and some fascinating entrepreneurs as well.  Every generation has them.

However, its these savvy, digital natives that focus on family, integrity and professionalism that impress me the most.  We’ve been told for decades how the Boomers had changed the world, and ushered in a new age of enlightenment.  How the generation before them – the Greatest Generation, as it were, tackled so many difficult issues and problems.  I suggest that the world that Gen Y is entering adulthood is no less troubled and stressed – in many ways we never thought possible even 20 years ago.

The interesting thing is how this youngest generation, has the potential to change the world in ways the Boomers never could, and doing it from a position of integrity, focusing on family, and being transparent.  Its who they are – as natural to them as the iPhone in their hand.

Photo Credit: Maureen Shaughnessy

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