Aug 16, 2010 | blog
We’ve talked about this before. Employees taking steps on their own to induce change into an organization, to better serve the customers they interact with. We’ve talked about this before, though probably from a corporate perspective rather than a personal one. Let’s make it personal.
Most agents of change have historically bent the rules. These people found new, simpler, or better ways of doing things. They didn’t hesitate to take on the leadership role (taking initiative) to make things happen, often without asking for permission or direction ahead of time.
Taking risks and bringing new ideas or technology into an organization can not only be challenging, but can potentially put your job in jeopardy. Below I list 5 things you can do as an agent of change in your organization. Be aware, however, that doing some of these things may violate the specific policies in your company, and that these are simply examples of what has been done by other people in other situations where they acted as Rogue Agents.
1 – Build Your Own Brand
One of the most important things to do first is be aware of who you are and your passions. Sometimes it helps to have a brand or package to work with before you start working with someone else’s, and what better one to start with than your own? Build your personal brand, and establish who you are first.
2 – Gain Access to the Tools
In order to stay on top of industry news (your own and for the social media “industry” of ideas & tools), you need to be connected. Many companies have fairly open access to information on the Internet, and some have unfettered access to social media/networking sites. If this isn’t your situation, bring your own access! Use a 3G modem to connect to the Internet without pesky firewalls and policies in the way. Ultimately I’d suggest bringing in your own laptop to do this with. In any case, you do have a smart phone don’t you? 
3 – Experiment, Learn, Share
Try everything that looks useful! Most tools don’t fit the needs of your organization, or yourself for that matter. The lesson here is that learning what tools are good for what tasks is what’s important. That way, you can properly identify a tool/service/solution for a given need. Remember to share what you learn!
4 – Get Involved
Find something your passionate about or good at. Participate in the forums, groups, meetups, or online discussions. Let people hear your perspectives & ideas, and listen to what they’ve got to say (you’ll likely learn a lot). Let other folks in your organization in on some of the discussion & groups that are of value to your company’s product or brand. Share the knowledge, and make sure that you’re recognized in those groups as a thought leader.
5 – Become a Knowledge Expert
As you work on your personal brand, and learn the concepts and technologies that make up what social media is, you will start establishing yourself as a knowledge expert. Mostly this means that you’re sharing interesting ideas and knowledge that help other people succeed. This in turn is something that people will recognize about you, and that’s what the personal pay-off is going to be for all the time you invest in being a rogue agent. It’ll help you be a better you as your career unfolds, and you can bring your specialized, demonstrated skills to future clients.
It goes without saying that the items above are examples of what some people have done at different organizations in the past. What worked for them may not work for you or your organization. Be smart in what you’re trying to do – changing an organization to better itself for it’s customers is the right thing to do, changing an organization simply because you don’t like their policies isn’t.
Photo credit: Roguestar by Jeremy Brooks
Aug 12, 2010 | blog
One of the most amazing things I’ve experienced in the past decade of social media is the aspect of sharing. From the first time I read Cluetrain to the current place it takes in the multiple buzz word lexicon of social media – sharing is a central pillar of social engagement.
For many of us today, sharing is an easy exercise. Cut & paste a link, click a share button for a photo or embed a video in a post. We take it for granted… it’s easy!
For those getting started, or for businesses both large and small, sharing is not as clear as one would think it is. Businesses may worry about ownership of content (copyright) issues, or the context of the content they’re sharing and how it reflects or impacts their brand and reputation.
Individuals may have similar concerns, and might have trouble understanding the technical “how to’s” of proper attribution or embedding of HTML code. But that’s what the seasoned folks should be, and are, helping with – that’s a lot of what we share.
Back to sharing itself though.
As online social engagement grows with mainstream participation, people and businesses gain more from sharing than we initially realize. Giving back to the community has always been a cornerstone of corporate responsibility, and participating in online communities is easier and more cost effective than in the physical community.
Offering up tips, tricks, ideas, solutions, trials, samples, free product, services and more helps build community and reflects on individuals and brands in a positive light. Who doesn’t enjoy or respect those who are helpful? That’s not the same as giving things away simply for favors, that has it’s place in brand building, but not for community building.
Many will call it the “pay it forward” method, and indeed giving back to your community is crucial to the health of that community. It motivates others to do the same and thereby provides a basic, common knowledge to the community that benefits the whole. In the end, ideas are shared back to you or your business that you might otherwise not have thought of. And that’s always a good thing.
Photo credit: Andrew Crummy
Aug 10, 2010 | blog
Interesting thing, communities. We live in them our entire lives. Multiple ones actually, and usually are participating in more than one at any given time.
Today we think of communities more as online constructs, usually referring to a social network as a community. Of course, a community isn’t a tool, but rather a collection of people with similar interest.
The reality is that we participate in multiple communities because of the varied interests we have and the need to connect. We are social creatures and connecting with like-minded peers brings a certain satisfaction to our lives.
This is where the future of communications and marketing come together. Building communities around a brand isn’t misguided as some may suggest. Brands have always had followers, they’ve usually been called loyal customers. These customers are the ones that evangelize at the drop of a hat, and rally around their favorite brand, be it an automobile, soda, or candy bar.
These brand-specific communities existed before social media, indeed, before the Internet itself was useful to the average consumer. So building on that existing base, and providing added value to your brand’s community is the job at hand with social media. The opportunity for your brand is to make it easier for the average consumer to become a loyal customer.
Discover how the power of community can enhance your products and strengthen your brand. After all, why produce and sell something if it isn’t worth people getting excited about it in the first place.
Photo credit: Pink Sherbet Photography
May 28, 2010 | happiness
When talking with employees, listening and acting on what they say is the important part.
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