Apr 1, 2009 | blog
We’ve all been there. You’ve got a great idea that you wish you could find a way to share with the appropriate team at your company. You’re not able to, because you’re not part of that team. Or that department. Heck, it’s not even a field you’ve specialized in or worked in much, but you’ve got that idea – a good one – and you’re sure that it’ll help in some way.
How do you share that idea? How do you get a chance to talk to folks on that team or present that idea without someone saying “gee that’s great†and then ignoring it because you work in another part of the company? How do you make your voice heard?
Unfortunately this is all too common in corporations today because of various institutionalized barriers. Different departments, protective fiefdoms, overzealous paperwork, and draconian process and procedures. These all contribute to the problem we have today of large, slow, companies that make incremental improvements rather than large bold ones.
Cut Out The Middle Man
This is where cutting through the organization from another angle is beneficial, and while it’s not a new idea, its facilitated by social media tools. Call them “Enterprise 2.0†or some other Gartner approved term if it helps you out, but it’s all web 2.0 tools and with social interactivity built into the technology.
These new tools foster that important cross-organization conversations that help promote sharing the institutional knowledge that is part of each employee. Allowing them to forge new relationships and new communities within the organization.
This lets people – the most important resource of any organization – to feel more welcome to share and trade ideas, just like sharing anecdotes and stories. The workplace becomes less rigid in it’s communication allowing everyone from the bottom up, or the top down, to be more receptive to comments, ideas, questions, and suggestions coming from other parts of the organization.
Getting There
Getting to that point is a lot of work, and simply making the executive decision to try something new is a large step in the right direction. That first step is a doozy though, because its all about trust. Not just trust in a new CFO, or in a Director of “This Or Thatâ€. Its trusting every employee at every level. Trusting that they’ll do the right thing. Trusting all those intelligent folks that were hired to do those jobs in the first place.
That’s the first step… the next is almost as hard. Accepting feedback. But that’s another post.
Photo credit: Jerry Vo
Mar 20, 2009 | blog
I’ve been an IT guy for a darn long time, and as I’ve said before, it was a great career. I’m sure I’ll revisit it from time to time – I’m too much a tech-geek to abandon it completely. One thing I know from experience is that IT is many times a bigger bottleneck than we tend to admit. So as I move into new areas as an advocate for and a professional in social media I understand the issues from both sides of the fence.
Some folks scoff at how IT always seems to pull the security card on attempts to do new, inventive, creative things. It’s but one of many things that corporate IT departments have to consider when someone brings up something new. Other things can range from support costs (obviously) to recovering from disasters. New systems really do consist of much more than just buying and installing software.
Interestingly, it’s not always management in IT that causes the roadblock. In fact, IT leadership is often well equipped to be advocates of change in the organization. Even with tight budgets, IT is almost always looking to help position the company for growth. However, remember they’re biggest responsibility is to maintain existing systems and provide a secure, reliable environment.
So the question is then, how can you get IT to be interested and prioritize your project?
The answer is to get them involved early. Very early. In fact, they should be among your first stops when you’re looking for supporters and stakeholders. What usually happens with many a project is that the technology aspect get’s pulled in way too late for the project’s original timeline. All this does is turn it into another firedrill project with folks working long hours and weekends to make it happen.
However, if you get IT involved at the beginning, they’ll help with estimating real costs. They’ll help figure out realistic timelines. They will be a key part of making your project succeed.
Contrary to what you may think, Information Technology isn’t just about databases, operating systems and all the computers in the office, they too get excited about learning new things. The realization that social media, and new ways of doing business is important to them too.
Photo credit: Great Beyond
Mar 17, 2009 | blog
It’s been an interesting week or so. I’ve again learned that my perception of social media is just one of many interpretations.
What is this socialization of media anyway but a simpler means of collaborating upon work with peers from differing backgrounds. Social media, really, is a movement and not technology. The technology and tools are simply enablers.
While we explorers of social media out on the Internet talk about transparency, and openness, businesses are struggling to figure out how to get involved but be able to balance all the parts that are important to them. Some will say this is the problem, that there are too many layers in your average corporation that get in the way.
That may be true, but we also have to remember all the parties involved in that corporation we like to lump in with so many others. The needs of the shareholders, the responsibilities to the consumer, proprietary technology or processes, responsibilities to it’s work force, legal liabilities, risk of damage to a valuable brand, and the need to be a good corporate citizen.
These are all things that an established organization needs to take into account, and it doesn’t even begin to touch on internal power struggles and political plays, or the resistance to change that the majority of corporate workers embrace. One look a the newspaper industry in the United States can give you a glimpse of the worst-case possibilities of all this. They recognized the need for change too late, but your average corporation isn’t quite as blind as that, they just have a lot to juggle to be able to come to the table to play the game.
So as we compare decades-old companies to a couple year old startup when it comes to participation in social media, it really comes down to perceptions of what’s right and what’s wrong.
What’s your perception as you work with older organizations under the theme of social media?
Photo credit: Ezu
Sep 30, 2008 | blog
I’m curious (and cautious) about the sudden business interest in Twitter.
Don’t get me wrong, I truly believe that Twitter is a great tool for businesses to listen to customers, even forge new relationships with them. I’m just curious if it’s due to real acceptance of the concepts of social media, or the more likely scenario of upper-level interest because of buzz in the usual places.
Either way given a chance, social media tools such as Twitter can make a difference and prove themselves. The difference is that organizations looking to build relationships through the tools will have successes much quicker than those that "don’t want to be left behind".
Through this sudden interest, I do believe that any organization willing to listen, engage, and learn from & with their customers will have great success. What’s your take?
Sep 29, 2008 | blog
You know the place, the one we all crab about, the one we all supposedly hate to go to every morning? Yeah, the place where the coffee sucks, your desk is too small, and where traffic is always a pain to get through. It’s the office – the one your employer has graciously equipped and staffed for your working pleasure.
I know exactly what many of you are thinking. We all seem to dread heading to work in the morning, knowing that there is a "pile of work" ready and waiting. It seems we associate the negatives of the work we do with the place our employers house there workers and rarely associate the positives of the office itself.
What if you could separate those feelings? What about all the work and preparation that goes into that workplace? The costs involved for employers to provide a workplace for each employee are substantial, and the goal is ultimately make it as easy as possible for you to get your assigned tasks done. Most of the time it works, though our perception is usually clouded by co-workers, outside influences, business climate, workload, and many others.
Many folks talk about working remotely, or from home. It seems that lately we’ve become so enamored with this idea that it’s like the end-all solution to our working woes. As if, just getting out of the office will make all the difference by itself.
This simply isn’t the case. You can change the scenery, but that doesn’t always solve the issue. There are great things about working from home, or being able to set up at a coffee shop for the afternoon. Getting away from drive-bys and the daily routine are highly effective ways to GTD when you need to.
Just don’t forget that on a regular basis, those remote locations, or the home office also have their distractions. Whether it be sick kids home from school, household chores that seem important during the day, or just the noise and music at your favorite coffee shop – they are distractions too. Start taking a look at your employer’s office as a space designed specifically for getting things done. The resources available far outstrip what you can set up at home, or find as a secondary workplace.
From people resources to copiers, take a fresh look and try to separate out the workplace from the work itself. You may be able to discover unused offices or conference rooms to skip off to for an hour. Or find that color printer that does 11×17 landscape that you need for your presentation – you don’t always need to go to Kinkos! Your company is paying for resources to enable you to do your job, finding out what’s available and using the existing space more effectively could make a bit of difference in your productivity and perspective. Give it a try and share your tips if you have them.
