T-Mobile Ranks Highest in Customer Service. Again

Jan 25, 2007 | blog

Some question why I stick with T-Mobile when there are so many other choices.  Many mobile service providers have better phone selections or provide faster mobile data services.

One of the reasons is that the service I get from their support teams is unmatched.  The other big reason is the very competitive pricing compared to the other national carriers.  3G will come along in due time – I have no desire (or the pocketbook) to pay bleeding-edge prices for mobile data.  I’ve also got the phone that I had been waiting nearly 5 years for.

Though, 2007 seems like it will be a great year for T-Mobile again as they have the wireless spectrum to roll out 3G services.  They are also focusing on bringing the best phones in price/performance to their lineup.  Their work on getting the BlackBerry Pearl, and the Windows Mobile based Dash are examples of this.  Affordable phones that fit the needs of their customers, not just the 1% that want’s the latest phone to hit the FCC website.

My T-Mobile MDA will be a year old in March, though I have been using one since Oct. 2005.  It has been everything that I’d ever wanted in a phone since PDAs started morphing into the phone category.  And with T-Mobile’s continued effort in customer satisfaction, I’ll remain a Tmo customer with their upcoming network upgrades and phone selection.

Via: Wireless Week – T-Mobile Ranks Highest in Customer Service. Again.

Is Windows still relevant? A CNET News.com Perspective

Oct 6, 2006 | blog

Charles Cooper, a Executive editor at CNET News.com, discusses an interesting point.  One that I’ve seen as well: is Windows still relevant in today’s “web 2.0” centric world?

The answer, of course, is yes.  Charles goes on to discuss a quick history of Windows’ “bundling”/anti-trust disputes.Microsoft Logo  What I find interesting, or more correctly – frustrating, is the attitude with which many companies are taking.  Charles talks about Symantec and Adobe trying to whip up sympathy in the European Union about Microsoft competing with them in their market.

The part that bothers me the most is that these companies, and others, fail to see that the product that was a lucrative niche market 10 years ago, is today’s commodity toaster.  Since AV engines, and portable document formats are a commodity, the are to be expected in the base OS – a base service available at any moment to any requesting application.

These companies simply need to be more proactive, find that new niche.  Look forward and discover those new business opportunities, and develop a business plan to exploit them.  Simply relying on the old tried & true product song & dance.

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CNET News.com – Perspective: Is Windows still relevant?

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