Aug 12, 2010 | blog
One of the most amazing things I’ve experienced in the past decade of social media is the aspect of sharing. From the first time I read Cluetrain to the current place it takes in the multiple buzz word lexicon of social media – sharing is a central pillar of social engagement.
For many of us today, sharing is an easy exercise. Cut & paste a link, click a share button for a photo or embed a video in a post. We take it for granted… it’s easy!
For those getting started, or for businesses both large and small, sharing is not as clear as one would think it is. Businesses may worry about ownership of content (copyright) issues, or the context of the content they’re sharing and how it reflects or impacts their brand and reputation.
Individuals may have similar concerns, and might have trouble understanding the technical “how to’s” of proper attribution or embedding of HTML code. But that’s what the seasoned folks should be, and are, helping with – that’s a lot of what we share.
Back to sharing itself though.
As online social engagement grows with mainstream participation, people and businesses gain more from sharing than we initially realize. Giving back to the community has always been a cornerstone of corporate responsibility, and participating in online communities is easier and more cost effective than in the physical community.
Offering up tips, tricks, ideas, solutions, trials, samples, free product, services and more helps build community and reflects on individuals and brands in a positive light. Who doesn’t enjoy or respect those who are helpful? That’s not the same as giving things away simply for favors, that has it’s place in brand building, but not for community building.
Many will call it the “pay it forward” method, and indeed giving back to your community is crucial to the health of that community. It motivates others to do the same and thereby provides a basic, common knowledge to the community that benefits the whole. In the end, ideas are shared back to you or your business that you might otherwise not have thought of. And that’s always a good thing.
Photo credit: Andrew Crummy
Aug 28, 2008 | blog
It’s a new field where there are no experts; no real training for classification or certification, and it’s difficult for folks participating in it to explain how it works. It’s not a lawless field where anything goes, but the cowboys still roam the prairie where social media grazes. Christopher S. Penn describes the problem and the process quite well in his post How to Become a Social Media Expert, comparing social media to the nuances of martial arts training – pretty good analogy in my book.
Since there are no real experts with years of schooling and experience, how does a company find a community manager? Heck, how do they determine what they’re looking for – most companies really don’t even know exactly what they need. Several are starting to here “community manager†more in relation to social media, and I suppose it does make a bit of sense to the average hiring manager.
As I’ve been looking around in this space as a consultant myself, I’ve noticed a bit of mislabeling, and misunderstanding of what these positions do. They can range from being a glorified forum moderator, to the public figurehead of the company in social media circles. The vagueness and inconsistency is frustrating to both those looking to move into these jobs, and the companies who realize they need someone to fill this indefinable niche they have.
Normally, a company would hire a consultant to help define the needs, address the process, and sometimes assist in filling the role. The problem though is… aren’t consultants experts and there really aren’t any social media experts? Catch 22 huh?
Some firms are looking internally and finding candidates in their existing staff. This could be anyone from marketing, to information technologies, to human resources (and beyond). Sometimes it’s easy to get noticed and get in front of the right people. Other businesses are going for the big guns and hiring out consultants from the A-List to assist them in their social web endeavors.
At least, several of the A-List actually have participated in building, shaping, and forming the concepts of the social web through the work of Cluetrain and their own pieces through the years. This is a great place to start, even for organizations with small budgets – many of the thought leaders in social media give away really good information for companies to start from.
So in this nascent “industryâ€, there is confusion on both the side of organizational need and individual growth in social media. The next step for those mastering the dark arts of the social web is to be bold, go forth, do good things, and prove that you have the vision and understanding. Both to the founding concepts of Cluetrain and to the fiscal responsibilities of corporations that want to participate in, not control, the message.
Photo credit: .mw
