So, The Wireless Report has posted an article that talks about CTIA (Cellular Telecommunications Industry Association) announcing a drop in customer complaints against the mobile phone carriers. They also express their doubts about its accuracy. While I hope that the carriers have improved their customer service (T-Mobile & Verizon seem to be working at it), I also am concerned that the overall customer satisfaction is still not increasing.
Check out The Wireless Report & CTIA itself.