Sensational – yes, but you have to admit the current practice of making new phones/devices available to “new” customers and not to loyal existing customers is one sure way of making them unhappy.

This is my case – I’ve been waiting for T-Mobile USA to carry Windows Mobile Pocket PC Phone devices for over 4 years.  I’ve poked, prodded, emailed, called, suggested, etc… and now that the MDA is “available” through T-Mobile – I get the standard run-around that its not available to current customers “right now”.

However, if I want to start a new line of service I can get the phone.  Will someone explain the logic to me?  This is one of the few times Tmo has pissed me off.  Customer service is good, and so are the pricing plans, but to not make a new phone available to your current loyal customers is simply unacceptable.

Well Tmo, Verizon is looking better – even if it costs more in data services, at least I can get the PPC 6700 right off the bat, or the Treo 700w.  All it takes to make me happy is to sell me the phone that is on the web site for the price you are asking for it, without making me start a new line of service – is that so hard?


Pin It on Pinterest