Comments for RickMahn.com

Comment on Welcome to the club - now here’s the social media handshake. by Social Media Posts That Are Igniting- 5/16

Social Media Posts That Are Igniting- 5/16 — Fri, 16 May 2008 22:22:32 +0000

[...] Welcome to the club- now here’s the social media handshake. [...]

Comment on Goodbye Facebook by ödev ders öss sbs

ödev ders öss sbs — Fri, 16 May 2008 16:55:38 +0000

Thanx

Comment on This Thing Called Twitter - Recap by Andy Tinkham

Andy Tinkham — Thu, 15 May 2008 04:14:07 +0000

@andytinkham. Thanks for a great session!

Comment on Welcome to the club - now here’s the social media handshake. by Jamie Grove - How Not To Write

Jamie Grove - How Not To Write — Thu, 15 May 2008 01:42:42 +0000

When I started working at CompuServe back in 1990, I wondered just how far all of this interconnectedness would go. It was always amazing to see how fast it changed and how much fun people had with it. Even though there are no experts (great point, btw), it seems we’re reaching the kind of mass I dreamed about way back then when I was watching people connect on green screen terminals.

By the way, speaking of handshakes, here’s mine! Glad to find you through Chris Garrett’s blogpack. Super post, Rick!

Comment on Welcome to the club - now here’s the social media handshake. by notes, thoughts, ideas and responses » Thoughts About The Definition of Social Media And The Community

Thu, 15 May 2008 00:05:39 +0000

[...] Rick Mahn discusses social media and hits three main points in his most recent entry: Welcome to the club - now here’s the social media handshake. [...]

Comment on Welcome to the club - now here’s the social media handshake. by Rick Mahn

Rick Mahn — Wed, 14 May 2008 18:03:51 +0000

Mykl, Sorry about the Santa Claus thing… There’s been a bit of talk around the fact that there are no social media experts, and I tend to agree with that. There are several people who “get” social media and how businesses should approach it, but in the end it’s just another tool for customer relationship on the biz side.

I hope we do continue to talk about the misunderstandings of social media so that we can better understand why people & businesses get confused. Then it becomes easier for folks to figure out how to get involved or leverage these tools for themselves and their businesses.

Glad I could start a conversation on the topic. Cheers,

Rick

Comment on Welcome to the club - now here’s the social media handshake. by Mykl Roventine

Mykl Roventine — Wed, 14 May 2008 17:41:18 +0000

I feel like I just learned there was no Santa Claus! Great job tackling the jumble of misconceptions about social media. You’ve essentially created a new framework from which to hang more substantive discussions about the subject. That’s no small feat. I’ve always felt that “old media” tries to pigeonhole anything new because it’s easier to deal with. An evolving concept like social media isn’t served by that sort of treatment obviously. It’s no wonder marketing departments have their hopes so high about a social media expert solving all their problems. Thanks again for cutting through the noise.

Comment on Welcome to the club - now here’s the social media handshake. by Greg Balanko-Dickson

Greg Balanko-Dickson — Wed, 14 May 2008 17:29:35 +0000

Social Media: The Prequel

Comment on Welcome to the club - now here’s the social media handshake. by Rick Mahn

Rick Mahn — Wed, 14 May 2008 17:28:16 +0000

@Robyn - Thanks!
@Rosa Say, I guess because “social media” is disruptive. For most businesses and their outward facing customer service arms, social media changes the ballgame. It provides anyone an inexpensive or free platform for feedback - both positive and negative. If the business in question is hosting a space for this feedback to occur, it changes how the business should approach this feedback.

It no longer is a marketing campaign, it needs to be a conversation with their customers. This is how it’s disruptive to an organization who wasn’t planning on spending the time to interact directly with their customers. Usually, it’s a one way monologue of product spin.

Thanks for the great question! Let me know if that doesn’t make sense or if I’m missing anything.

Rick

Comment on Welcome to the club - now here’s the social media handshake. by Rosa Say

Rosa Say — Wed, 14 May 2008 17:20:45 +0000

I like this Rick: You’ve written a nice intro to something that can be intimidating in a strange way, for people want to get involved (they think), but they don’t want to stick out like a sore thumb within a group that may be more savvy than they are laughing at them in the background somewhere. But then again I guess it isn’t that strange… we’ve all had the experience back at school watching other kids at recess…
Curious (and I may be reading too much into it); why did you end with “It is disruptive.” ???